Answer: Waivers ensure the safety of you and your children. in case of emergency we need your contact information.
Answer: Yes, You can fill it out on here at waivers.
Answer: Yes, adults need socks in case you need to enter play area with your child. We have socks available for sale for adults as well at $4.50 per pair.
Answer: Yes. Guests have free access to WiFi.
Answer: One adult per group is free and each additional adult is charged $2.25. Also, each adult must have a signed waiver on file.
Answer: All children must be accompanied by a guardian or an adult.
Answer: Yes. We have a cafe where we serve gourmet coffee and ice cream. We have pastries and pizza (cheese, pepperoni, sausage) sold by a slide.
Answer: Yes and No. We don’t allow outside food if you are coming for a daily play, but you are welcome to leave and then come back during the same day free of charge. If you book a party with us then outside food is allowed.
Answer: If you’ve lost anything at our facility call and let us know as soon as possible. We will do our best to find it but can offer no guarantees. If found we will call to let you know as soon as possible and hold it until you can pick it up.
Answer: You can reserve a party room with us in person or over the phone. A deposit will be required two weeks prior to your reservation.
Answer: No, but you are welcome to reschedule. If we cannot reschedule due to conflict we can offer a gift certificate for the value of the deposit to be used for daily admission and it good for 12 months from the date of issuance.
Answer: Yes, We try to get in touch with you via email or phone to remind you of a deposit. If we don’t hear from you within the due date we will cancel your reservation.
Answer: Yes, please call or email to reschedule at your earliest convenience. We will send you a confirmation email.
Answer: Yes, However if you are only 1-2 kids over what your party package includes then your current balance will remain the same.
Answer: Yes, We recommend giving us a heads up before your party, so that we can add a note in your reservation. We do not allow the use of silly string, glitter or confetti of any kind.
Answer: This can vary, we strongly recommend giving us a call at (803) 226-0096 prior to your party.
Answer: Yes! You’re allowed to bring in any kind of food and drinks for your party as long as it stays in the party room.
