Frequently Asked Questions:

FAQ: Regarding Visits

Q: Why do I need to fill out a waiver?

Answer: Waivers ensure the safety of you and your children. in case of emergency we need your contact information.

Q: Can I fill out a waiver before visiting?

Answer: Yes, You can fill it out on here at waivers.

Q: How do you clean the playground?

Answer: We disinfect using industrial disinfectant.

Q: Do adults need socks too? And what happens if I forget my socks?

Answer: Yes, adults need socks in case you need to enter play area with your child. We have socks available for sale for adults as well at $4.50 per pair.

Q: Can adults play too?

Answer: You have free range as a parent to play in every part of our facility to create a wonderful family experience.

Q: Do you have free Wi-Fi?

Answer: Yes, you can find it posted by our front desk or on the wall near the desk. You can also scan the Q.R. code displayed to also gain quick access.

Q: Is there a charge for adults?

Answer: One adult per group is free and each additional adult is charged $2.25. Also, each adult must have a signed waiver on file.

Q: Am I able to leave my child unattended in the play area?

Answer: All children must be accompanied by a guardian or an adult.

Q: Do your staff monitor the play area?

Answer: Yes, our staff helps to maintain a clean and safe play area. However, we highly recommend that you keep an eye on your child to guarantee their upmost safety.

Q: Once I have paid for entry, is there a time limit on playing?

Answer: Playtime is unlimited to all of our guests during regular business hours.

Q: Do you serve or offer food?

Answer: We have a vending machine at the facility however since we offer unlimited play time, you are welcome to leave to get lunch and come back free of charge on the same day.

Q: I lost something at your facility! What should I do?

Answer: If you’ve lost anything at our facility call and let us know as soon as possible. We will do our best to find it but can offer no guarantees. If found we will call to let you know as soon as possible and hold it until you can pick it up.

FAQ: Regarding Parties

Q: How/Where can I reserve a party room?

Answer: You can reserve a party room with us in person or over the phone. A deposit will be required two weeks prior to your reservation.

Q: Its been two weeks and I haven't paid my deposit, will my reservation be canceled?

Answer: Yes, We try to get in touch with you via email or phone to remind you of a deposit. If we don’t hear from you within the due date we will cancel your reservation.

Q: Can I reschedule my party?

Answer: Yes, please call or email to reschedule at your earliest convenience. We will send you a confirmation email.

Q: If I have more kids than what my party package includes will I be charged more?

Answer: Yes, However if you are only 1-2 kids over what your party package includes then your current balance will remain the same.

Q: Can I use my own decorations?

Answer: Yes, We recommend giving us a heads up before your party, so that we can add a note in your reservation. We do not allow the use of silly string, glitter or confetti of any kind.

Q: How early can I arrive to my party?

Answer: This can vary, we strongly recommend giving us a call at (803) 226-0096 prior to your party.

Q: Can I bring in outside food for my party?

Answer: Yes! You’re allowed to bring in any kind of food and drinks for your party as long as it stays in the party room.